The Behavioral Assessment of Threat™ course provides a realistic tool to aid aviation personnel who work with the general public in determining the threat level of people boarding or on board aircraft. The course is specifically applicable to ticket and gate agents, ground security coordinators, concourse supervisors, flight attendants and pilots. B.A.T.™ totally disregards profiling based on race, ethnic origin, religion, gender or age as it focuses on observation and assessment of human behavior.
The B.A.T.™ course addresses the following topics in detail:
Background and definitions involving behavior
Recognizing normal behavior
Recognizing abnormal behavior
Strengthening skills necessary to accomplish B.A.T.™
Recognizing and interpreting non-verbal cues
Importance of reading stress cues and aggressive cues
Using Intuition
Source of intuition, the sixth sense
Importance of intuition to sensing threat, or no threat
Building Rapport
Determining your primary representational type
Creating rapport
Information Gathering
Conversation
Asking the right questions at the right time
Interviewing and interrogation techniques applicable to B.A.T.™
Decision-making: Threat or No Threat?
Communicating your feelings and/or observations to others - being assertive
Limitations of time as they apply to observation and decision-making
Relax, -No Threat - efforts support customer service - warm fuzzies
React, -THREAT - what level, what actions are necessary
